Terms of service

What KidLoop is

KidLoop is a marketplace for children's clothes, toys, books and kids' gear, for ages 0–14, currently focused on Belgium. Every listing accepts one or more of three rails, chosen by the seller: sale for euros, direct swap with an optional euro top-up, or donation for free.

What we never allow

Some things are never allowed on KidLoop, regardless of what a seller wants to list:

• Anything whose sale or publication is prohibited by applicable law
• Photos of children: a listing photo must show only the item
• Anything that isn't a real, accurately described children's item

Who can hold an account

You must be at least 18 and able to enter into a contract under Belgian law. Accounts are for parents and guardians acting for their family, not for children. You create an account with an email address and a password, and you confirm the address by following the link we email you before you can sign in.

Listing an item

You're responsible for describing your item accurately: condition, size, brand, and any defect that matters. KidLoop does not block a listing merely because of its category, and it does not inspect or certify items. Listings whose sale or publication is prohibited by applicable law are not permitted.

Buying for euros

Buying a listed item costs the listed price plus a buyer protection fee of 5% of that price plus €0.70. KidLoop provides no shipping and charges nothing for delivery: you and the seller agree between yourselves how the item is handed over. Payments are processed by Stripe; KidLoop never sees your card details. Your payment is held by the platform until you confirm the item arrived. If you report a problem before confirming, the payment stays held until a KidLoop mediator decides: refunding you in full, including the protection fee, or releasing the payment to the seller. There is no automatic release deadline on purchases today: nothing moves until you confirm or a mediator decides.

Direct swaps

You can propose swapping one or more of your items for someone else's, with an optional euro top-up if the items aren't equal in value. Hand-over is either a free local meet-up or posting the items, in which case each family arranges and pays its own postage. A swap that ships carries a service fee of €0.95 per family, which pays for the structured chat, escrow and dispute mediation, not for postage, and is waived when the total €1.90 would exceed 15% of the value being exchanged; local hand-overs are free. Each side confirms receipt separately; any top-up held in escrow is released once both confirmations are in and the 48-hour escrow deadline has passed.

Giving away

Listing something to give away means it goes for free. Whoever claims it owes you nothing, and we don't create a payment record for that exchange.

Delivery

Local pickup means you and the other party agree on a place and time yourselves. KidLoop is not present and does not verify the handover. KidLoop provides no shipping: if you both prefer to post an item, each of you arranges and pays your own postage with a carrier of your choice. A tracking code shown on an order is one a seller entered themselves; KidLoop does not book parcels and cannot verify a code against a carrier.

Reviews and disputes

After a completed sale or swap, both sides can leave a rating for each other. If something is wrong with a purchase, report it from the order page before you confirm receipt: describe the problem and add photos. Reporting keeps the payment held; a KidLoop mediator reviews the report and the evidence and either refunds you in full or releases the payment to the seller, and both of you can read the decision and its reasoning on the order page.

The honest limits of this draft

This is the most obviously unfinished part of this document. A real terms of service needs a lawyer to set out liability limits and dispute resolution in a way that will actually hold up, and that review has not happened. Until it does, this document is a description of how KidLoop is meant to work, not an enforceable contract.

Governing law

We intend for these terms to be governed by Belgian law, with Belgian courts having jurisdiction, once this document is finalised. That intention is not a substitute for the legal review still pending.